1. About us
Konny (the “Service”, “we”, “us”, “our”) is a product of
Haze On (PTY) Ltd, a private company registered in the Republic of
South Africa. Where these terms refer to “Konny” or “HeyKonny” they refer
to the same Service.
You can reach us at info@hazeon.co.za for
any questions about these terms, your account, billing or our processing of your
personal information.
2. The service
Konny is an AI-assisted content and video coaching platform. The Service allows
you to:
- Upload video files (such as sales pitches, demos and video sales letters);
- Receive automated, AI-generated analysis, scoring and frame-level feedback;
- Receive AI-generated written rewrites, recommendations and chat-style guidance;
- Manage your account, credits/tokens, invoices and stored content.
The Service is provided over the internet on a software-as-a-service basis. We
may add, modify or remove features from time to time in order to improve the
Service or comply with legal requirements.
3. Accounts & eligibility
To use the Service you must be at least 18 years old (or the age of majority in
your jurisdiction) and capable of entering into a binding contract under South
African law. If you use Konny on behalf of an organisation, you warrant that
you are authorised to bind that organisation to these terms.
You are responsible for maintaining the confidentiality of your login
credentials and for all activity that occurs under your account. You must
notify us immediately at info@hazeon.co.za
if you suspect any unauthorised use of your account.
4. Subscriptions, billing & pricing
Konny is offered on a monthly subscription basis, as set out on
our pricing page. Each subscription grants you a
monthly allocation of tokens (also referred to as “credits”) that can be
consumed against video analyses and AI features.
- Subscriptions renew automatically each month until cancelled by you in your account dashboard.
- Fees are charged in advance, via the payment method you authorise at checkout.
- Unused monthly subscription tokens roll over to future cycles up to the cap described on the pricing page. Prepaid top-up tokens can be purchased only while you have an active subscription, in addition to your subscription allocation.
- New subscribers receive a one-time first-month bonus of 10% extra subscription tokens. This bonus is granted once per account and does not apply to renewals, re-subscriptions or top-up purchases.
- Promotional credits (including first-subscription bonus tokens) are non-refundable and may be revoked if abused.
Pricing changes. We reserve the right to modify our prices,
plans, token allocations and bundled features at any time and without prior
notice. Where reasonably practicable, we will communicate price changes via the
Service or by email before they apply to your next renewal. Continued use of
the Service after a price change takes effect constitutes acceptance of the new
price; if you do not accept the change, you may cancel your subscription before
the next renewal date.
All amounts shown are exclusive of any applicable taxes unless stated otherwise.
You are responsible for any taxes, duties or charges imposed by your jurisdiction.
5. Refunds & cooling-off
We offer a 7-day money-back policy on new paid subscriptions,
provided that no credits/tokens have been consumed on your
account during that period. Full details, including how to request a refund,
are set out in our Refund Policy.
Where you are entitled to a statutory cooling-off right under section 44 of the
Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), nothing in
these terms limits that right. Please note that ECTA cooling-off rights do not
apply where the service has, with your consent, begun to be performed before
the end of the 7-day period (for example, where you have used your credits).
6. Acceptable use
You agree not to use the Service to:
- Upload, generate or distribute content that is unlawful, defamatory, harassing, hateful, threatening, obscene or that infringes any third-party rights;
- Process content involving minors in a harmful or exploitative manner, or content depicting non-consensual sexual material;
- Reverse engineer, decompile or attempt to extract the underlying models, prompts or source code of the Service;
- Circumvent rate limits, credit limits, authentication, security controls or use the Service to develop a competing product;
- Use the Service to create deceptive deepfakes, impersonate any person without their consent, or commit fraud;
- Transmit malware, spam, or perform any activity that could compromise the Service or other users.
You are solely responsible for ensuring that any content you upload complies
with applicable laws and that you hold all necessary rights, consents and
permissions (including from any individuals appearing in the content).
7. Your content & intellectual property
You retain ownership of all video files, text, audio and other materials you
upload to the Service (“User Content”). You grant us a worldwide, royalty-free,
non-exclusive licence to host, store, process, transcribe, transcode and
analyse your User Content solely for the purpose of providing the Service to
you and complying with our legal obligations.
We do not use your User Content to train our underlying AI models or to develop
generally-available features for other customers. When you delete content from
your account, we delete the associated files and derived artefacts in accordance
with our retention practices described in the Privacy Policy.
All intellectual property in the Service itself — including software, design,
trademarks (including “Konny”, “HeyKonny” and “Haze On”), scoring rubrics and
documentation — remains the property of Haze On (PTY) Ltd or its licensors.
Subject to your compliance with these terms, we grant you a limited,
non-transferable, non-exclusive licence to use the Service for your internal
business purposes.
8. AI-generated content & accuracy
Important: Konny’s analyses, scores, rewrites, chat responses
and recommendations are generated by automated artificial intelligence systems.
AI outputs may be inaccurate, incomplete, biased or misleading, and may not be
suitable for your particular circumstances.
You acknowledge and agree that:
- All AI-generated outputs are provided for informational and creative-assistance purposes only and do not constitute professional advice (including legal, financial, medical, psychological or sales-coaching advice);
- You must independently review, verify and exercise your own judgement on any AI-generated output before relying on, sharing or acting upon it;
- Identical or similar inputs may produce different outputs, and outputs may resemble or coincide with content generated for other users;
- We make no representation that AI-generated content is original, free from infringement or fit for any specific purpose;
- You are solely responsible for any decisions, communications, publications or other actions taken on the basis of AI-generated outputs.
You agree not to blindly trust AI outputs and to apply human review proportionate
to the risk and importance of the use case.
9. Availability & no service-level agreement
Konny is provided on a best-effort basis. We do not offer or
commit to any service-level agreement (SLA), guaranteed uptime, response time
or processing time. The Service may be unavailable, slow or interrupted from
time to time due to maintenance, upgrades, third-party outages, network or
infrastructure issues, force majeure events or other circumstances.
Downtime, latency, queue delays or temporary unavailability do not constitute a
breach of these terms and do not entitle you to a credit, refund or other
compensation, save where required by applicable South African law.
10. Disclaimer of warranties
To the maximum extent permitted by South African law (and without limiting any
non-excludable rights you may have under the Consumer Protection Act 68 of 2008
(“CPA”) where it applies), the Service and all AI-generated outputs are
provided “as is” and “as available”, without warranties or
representations of any kind, whether express, implied or statutory, including
but not limited to warranties of merchantability, fitness for a particular
purpose, accuracy, completeness, non-infringement or quiet enjoyment.
11. Limitation of liability
To the maximum extent permitted by law, neither Haze On (PTY) Ltd nor its
directors, employees, agents or suppliers will be liable for any indirect,
incidental, special, consequential, exemplary or punitive damages, including
loss of profits, revenue, data, goodwill, reputation or business opportunities,
arising out of or in connection with your use of the Service or any AI-generated
output, whether based on contract, delict (tort), statute or otherwise.
Where liability cannot lawfully be excluded, our aggregate liability to you for
any and all claims arising out of or relating to the Service in any twelve-month
period is limited to the total amount paid by you to us for the Service in that
period, or ZAR 1,000, whichever is greater.
Nothing in these terms excludes or limits liability that cannot lawfully be
excluded or limited under South African law, including liability for fraud,
gross negligence or willful misconduct, or any rights you may have as a
consumer under the CPA where it applies.
12. Indemnity
You agree to indemnify, defend and hold harmless Haze On (PTY) Ltd and its
personnel from and against any claims, losses, damages, liabilities, costs and
expenses (including reasonable legal fees) arising out of or related to: (a)
your User Content; (b) your use of the Service in breach of these terms or
applicable law; (c) your infringement of any third-party rights; or (d) any
decision or action you take based on AI-generated output from the Service.
13. Suspension & termination
You may cancel your subscription at any time from your account dashboard.
Cancellation takes effect at the end of your current paid billing cycle, and
you may continue to use the Service until then. Cancellation does not, on its
own, entitle you to a refund — refunds are governed by our
Refund Policy.
We may suspend or terminate your access immediately, with or without notice, if
we reasonably believe you have breached these terms, used the Service
unlawfully, exposed us or our other users to legal, security or reputational
risk, or failed to pay amounts due.
On termination, your right to use the Service ends. We may delete your account
and User Content in accordance with our retention practices, subject to any
legal obligation to retain certain records.
14. Privacy & POPIA
We process personal information in accordance with the Protection of Personal
Information Act 4 of 2013 (“POPIA”) and our
Privacy Policy, which forms part of these terms.
15. Changes to these terms
We may update these terms from time to time to reflect changes to the Service,
our business or the law. The “Last updated” date at the top of the page will
indicate when the latest version came into effect. We will use reasonable
efforts to notify you of material changes (for example via email or an in-app
notice). Your continued use of the Service after the updated terms take effect
constitutes acceptance of the changes.
16. Governing law & disputes
These terms and any dispute arising out of or in connection with them or the
Service are governed by the laws of the Republic of South Africa. You and
Haze On (PTY) Ltd submit to the non-exclusive jurisdiction of the South African
courts.
Where you are a consumer under the CPA, you may also have a right to lodge a
complaint with the National Consumer Commission or an accredited consumer
tribunal. Where the complaint concerns the processing of personal information,
you may lodge a complaint with the Information Regulator
(https://inforegulator.org.za).
Before resorting to formal proceedings, the parties agree to attempt in good
faith to resolve any dispute by negotiation, with the first step being an
email to info@hazeon.co.za describing
the dispute.