Refund Policy

1. Summary

This includes first-subscription bonus credits. If any paid or first-subscription bonus tokens are consumed, the order is not eligible for a full refund.

Email info@hazeon.co.za to request a refund. Refunds are issued to the original payment method.

2. Eligibility

You are eligible for a full refund if all of the following are true:

• The refund request is received in writing at info@hazeon.co.za within 7 calendar days of the relevant payment date;
• No credits (tokens) have been consumed against your account during that billing period — this includes video analyses, chat messages and any other token-consuming features;
• The payment was for a Konny subscription billed by Haze On (PTY) Ltd;
• Your account is in good standing (no breach of our Terms & Conditions, no fraud, no chargeback abuse).

Promotional credits (including first-subscription bonus tokens) do not count as “consumed paid credits” for this purpose; however, any tokens consumed from your paid balance will disqualify the order from a full refund.

3. What isn’t refundable

• Subscriptions where one or more credits/tokens have been consumed during the relevant billing cycle;
• Renewal charges for subscription periods that started more than 7 days ago;
• Add-on or top-up token purchases where tokens have been partially or fully consumed;
• Promotional, free or gifted credits (including first-subscription bonus credits);
• Fees charged by your bank, card issuer or payment provider (for example, foreign-exchange fees);
• Subscriptions cancelled or terminated for breach of our Terms & Conditions.

If your subscription is mid-cycle and you simply wish to stop future billing, please cancel from your account dashboard — cancellation prevents the next renewal but does not entitle you to a refund of the current cycle outside the 7-day window.

4. Statutory cooling-off (ECTA s44)

Where you qualify as a consumer for the purposes of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), you may have a statutory cooling-off right that allows you to cancel certain electronic transactions within 7 days without reason or penalty. This 7-day money-back policy is designed to align with that right.

Please note that the ECTA cooling-off right does not apply where performance of the service has, with your express consent, begun before the end of the 7-day period (for example, where you have already used your credits/tokens). Your rights under the Consumer Protection Act 68 of 2008, to the extent that it applies to you, are not affected by this policy.

5. How to request a refund

Email info@hazeon.co.za with the subject line “Konny refund request” and include:

• The email address associated with your Konny account;
• The date and amount of the payment;
• The transaction or invoice reference, if available;
• A short reason for your request (optional but helpful for our records).

Please send the request from the email address registered on the account so we can verify your identity.

6. Processing & method

• We aim to acknowledge refund requests within 2 business days.
• Approved refunds are issued to the original payment method. We cannot refund to a different card, bank account or wallet.
• Funds typically appear in your account within 5 to 10 business days, depending on your bank and payment provider.
• On approval, your subscription will be cancelled and any remaining credits/tokens on the refunded order will be removed from your account.
• Refunds are made in the original transaction currency. We are not responsible for exchange-rate movements or any fees charged by your bank or card issuer.

7. Cancellation vs refund

Cancelling a subscription stops future renewals but does not, on its own, trigger a refund of the current paid period. To stop future billing, cancel from your account dashboard. To request a refund for a recent payment, please also send a refund request as described above.

8. Disputes & complaints

If we decline a refund and you disagree with our decision, please reply to our email so we can review the request again. If we cannot resolve the matter between us, you may have the right to lodge a complaint with:

• The National Consumer Commission of South Africa, where the Consumer Protection Act applies; or
• An accredited consumer ombud or tribunal in your jurisdiction.

We ask that you raise any chargeback only after first allowing us a reasonable opportunity to resolve the issue, as chargebacks raised in bad faith may lead to suspension of your account under our Terms & Conditions.

9. Contact

Haze On (PTY) Ltd
Email: info@hazeon.co.za